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Call for Session Proposals

Call for Session Proposals 2018-05-24T20:41:43+00:00

SOCAP invites you to share your knowledge, insights and expertise at Re-imagine: SOCAP’s 2018 Customer Care Conference, October 21-24 in Salt Lake City, UT. Proposal Deadline: May 31, 2018

SOCAP’s Re-imagine Conference will attract hundreds of customer care professionals from brands and solution-provider organizations across all industries, including Consumer Packaged Goods, Travel & Hospitality, Healthcare, Retail, Automotive and more. SOCAP aims to provide balanced, fresh and insightful conference content that benefit managers, directors and vice presidents in customer care and other roles.

Target Audiences

SOCAP’s Re-imagine Conference will attract hundreds of customer care professionals from brands and solution-provider organizations across all industries, including Consumer Packaged Goods, Travel & Hospitality, Healthcare, Retail, Automotive and more. SOCAP aims to provide balanced, fresh and insightful conference content that benefit managers, directors and vice presidents in customer care and other roles.

Your Proposal

In your proposal, please be clear on the target audience and specific takeaways for session. Your session proposal should also support one or both of SOCAP’s strategic pillars (Community and/or Thought Leadership). Consider the following: Who is the intended audience for this session? How should I present ideas to meet the needs of my audience? How does my proposal support Thought Leadership or promote Community?

For your reference, here is a brief description of each experience levels and the coinciding job function levels common at our event –

  • Foundational (Entry/Manager): Appropriate for those with limited experience of the subject area seeking foundational understanding of the content areas.
  • Applied (Sr. Manager/Director/Sr. Director): Appropriate for those with experience seeking to build on, apply, or enhance existing knowledge using content in practical applications to master concepts.
  • Strategic (VP/President/Executive): Appropriate for those with substantial knowledge seeking the most up-to-date information to heighten expertise.

 

Session Topics:

SOCAP is seeking session proposals that address one or more of the following topics below. You may submit a proposal on one or more of these suggested topics OR submit a proposal on a different topic related to our Re-imagine conference focus. All proposals must address topics from a customer care perspective.

Suggested Topics include:

  • The relationship between the consumer and the brand
  • Digital Technology tools that support consumer interactions
  • Innovation and the Power of Disruption
  • The Customer Journey
  • Staffing, Hiring and Training
  • Channel Integration and Engagement
  • Customer Personalization
  • Social Media and Marketing
  • E-Commerce/E-Business Processes
  • Collaboration between Customer Care and other Business Function Areas

Have Another Topic Idea?

We welcome your proposal on another topic (one not listed under Suggested Topics) – as long as it supports our Re-Imagine theme.

Required Learning Formats:

Select one of the following formats for your proposal submission:

  • Option 1 – Thought Leader Panel: Experts and practitioners (must include brand panelists) offer similar and opposing views on relevant topics in training. Includes meaningful Q&A time with attendees.
  • Option 2 –  Workshop Style Presentation: One lead presenter offers discussion and training on a specific topic, equipping attendees with practical tools and knowledge. A co-presenter may be included in this presentation style. If including multiple presenters, at least one of the presenters must represent a brand company. This option should also allow time for a group activity or exercise with participants.

Regardless of the session format, we strongly encourage presenters to utilize Case Studies as part of their presentations to share real-world examples or accounts of strategies that work. Speakers should also utilize unique and engaging ideas or tools to strengthen their presentations and encourage active listening and involvement from the audience.

Plan Your Submission

We recommend that you first collect your thoughts for your proposal before submitting the online form. Click here to download a word version of the session proposal form.

  • Your title should capture, in 10 words or less, who your session is for and the topic that will be covered.
  • Your description should, in 200 words or less, build on your title, focus on take-aways and be as persuasive and concise as possible.
  • VERY IMPORTANT – Please review the Selection Criteria section of this CFP to ensure that you’re adhering to important submission guidelines

Selection Criteria

Proposals will be evaluated by SOCAP’s Education Committee and reviewed based on the following criteria:

  • Does the session include at least one speaker from a brand (B2C) company? (Note: Brand speakers receive a complimentary registration)
  • Is the session well organized and offer a relevant industry topic that supports the Re-imagine theme?
  • Does this session include content that clearly supports the session title and description?
  • Does the session have actionable take-aways that attendees can immediately apply at their places of work?
  • Have the session presenters received positive ratings in the past (if they have presented for SOCAP previously)?
  • Does this session present new, innovative or “disruptive” ideas to advance the conversation about customer care?
  • Does this session include a case study and share best practices?
  • Does the session content include an interactive element (e.g., role play or game) to actively engage attendees in the learning experience?
  • Does this session support at least one of SOCAP’s strategic pillars (Community, Thought Leadership)?

*Note: SOCAP Members will receive priority consideration.

Not a current SOCAP Member? Click here to join now!

Speaker Responsibilities

  • Speaker Orientation – If selected, each session must ensure that at least one representative will attend a virtual orientation session in June (Time & Date TBD)
  • Speaker Final Prep Webinar – If selected, session presenters must attend a Speaker Prep Webinar in October (Time & Date TBD)
  • Submit final speaker info (bios and headshots) & final session info (titles and descriptions) by Friday, June 29, 2018.

Speaker Benefits

  • Visibility among hundreds of customer care professionals
  • Professional development
  • Selected brand presenters (from B2C companies) will receive a complimentary registration
  • Priority consideration for article submission in the upcoming issue of SOCAP’s CRM Magazine ​focused on re-imagining the role of customer care

Please Note: SOCAP does not offer speaker stipends or pay for speaker travel and lodging expenses. Your speaker’s discounted registration rate includes access to all sessions and activities at the conference (including Social Finale) and covers basic meal functions.

Notification and Deadlines

All proposals must be submitted using this online form by COB May 31, 2018. Each session proposal will be reviewed by a team of volunteers comprised of members of SOCAP’s Education Committee. Questions? Contact Marjorie Bynum at Marjorie@socap.org.

Submit Your Session Proposal for Consideration
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