SOCAP is a member-driven association committed to advancing customer care and engagement at all levels of business and represents a dynamic, collaborative community of best-in-class customer care experts across all industries. In order to achieve our goal of building community, curating content, and delivering industry insights to advance customer care and engagement, we arrange workshops, webinars, and conferences throughout the year. None of these events would be possible without support from our wonderful sponsors. As we approach our annual fall conference, this year titled “Re-Imagine Customer Care”, we would like to turn the spotlight on those sponsors and thank them for all they do for us.
Based in the Philippines, Rethink Staffing is a fast-growing BPO company and and fair trade call center. They deliver superior results by valuing agents, ensuring their safety, and improving their economic welfare. They create sustainable middle-class employment with the intention of creating a new generation of entrepreneurs with the resources to invest a part of their earnings into a small business. They offer continuous learning and development, with an average of 30 hours per agent spent in gamified learning.
Rethink Staffing offers complete back-office support for all kinds of businesses. They offer the ability to perform tasks on multiple platforms, ensuring business continuity. They capture, clean, organize, and analyze data to produce meaningful information with over 98% accuracy. This has allowed them to achieve 91% or greater average customer service rating. The way Rethink Staffing cares for their employees also improves their voluntary attrition and absenteeism rates by 90% over the average in Phillipine BPO industry. Treating their employees better means that your customers will have a better experience!
We are thrilled to be sponsored by such a caring and revolutionary company. Thank you, Rethink Staffing, for your support. If you would like to meet some of the wonderful professionals from Rethink Staffing, join us at Re-Imagine Customer Care in Salt Lake City this October.