SOCAP is a member-driven association committed to advancing customer care and engagement at all levels of business and represents a dynamic, collaborative community of best-in-class customer care experts across all industries. In order to achieve our goal of building community, curating content, and delivering industry insights to advance customer care and engagement, we arrange workshops, webinars, and conferences throughout the year. None of these events would be possible without support from our wonderful sponsors. As we approach our annual fall conference, this year titled “Re-Imagine Customer Care”, we would like to turn the spotlight on those sponsors and thank them for all they do for us.

Interactions was founded on the belief that every conversation is an opportunity. It can build trust, provide assistance, obtain advice, share information, or learn something new. By ensuring that every conversation is handled with a blend of AI and human understanding, customers can talk (or type) in their own words, improving conversations, self-service, and allowing more work to get done in less time. They recognize that conversation is vital; they say that it’s the key to everything they do. Since 2004, Interactions has been working diligently to create true omnichannel Intelligent Virtual Assistants.

Interactions‘ focus on the importance of conversations has led them to win a slew of awards, including being named one of Forbes’ Next Billion-Dollar Startups in 2017. They were named CCW Omnichannel Provider of the Year, and Communications Solutions Product of the Year (for Voice Biometrics). They have been featured in magazines like AI Business, Customer Think, and The Digital Enterprise. Interactions was named number 1550 on Inc. Magazine’s Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.

We are honored to be sponsored by such a motivated company. Thank you, Interactions, for your support. If you would like to meet some of the empathetic, friendly professionals from Interactions, join us at Re-Imagine Customer Care in Salt Lake City this October.