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Podcast: Predicting the Turn

SOCAP’s Moving at the Speed of Innovation Podcast series is a special series designed to address the different issues, perspectives and strategies on how innovation is shaping the customer care industry. In the latest installment, SOCAP CEO Marjorie Bynum talks with Re-Imagine keynote speaker David Knox about his book, Predicting the Turn, and the topics he will cover in his presentation next month. From the importance of being open to change to the concept of “second order consequences,” David gives listeners a great sneak-peek at what you’ll get at Re-Imagine in Salt Lake City, UT.

Get the podcast here!

For more information about the conference, visit www.reimaginecc.org. Early Bird pricing has been extended until 11:59pm EST on Thursday, September 20th, so register now!

2018-09-19T20:20:34+00:00

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