The concept of disruption is interesting. If you ask most business people to name a company that is known for being a disrupter, you’ll hear answers like Amazon, Uber and Walmart. Walmart disrupted local businesses when they came into a community. Uber disrupted the taxi-cab industry. And, Amazon started out disrupting bookstores and eventually moved on to disrupting the entire retail world. While the companies just mentioned are household names, you don’t have to be a big company to disrupt. You can be a tiny [...]
From acquisition to personalization, machine learning is impacting the customer care industry on a daily basis. Click on this infographic to see the big picture on how you can utilize it for your brands benefit.
Few innovations will create as dramatic an impact on industry as will machine learning. It will change every facet of how we engage with customers, deliver services, and direct our team members. Ultimately, machine learning will force us to re-imagine every aspect of customer care. Machine learning is one of those buzzwords you hear often today, and it is often paired with its cousin, artificial intelligence. Let’s take a moment to understand what machine learning really is, and why it is game-changing. Simply, machine learning [...]