SOCAP is a member-driven association committed to advancing customer care and engagement at all levels of business and represents a dynamic, collaborative community of best-in-class customer care experts across all industries. In order to achieve our goal of building community, curating content, and delivering industry insights to advance customer care and engagement, we arrange workshops, webinars, and conferences throughout the year. None of these events would be possible without presentations and exhibits from some amazing companies. As we approach our annual fall conference, this year titled “Re-Imagine Customer Care”, we would like to turn the spotlight on those exhibitors and thank them for sharing with us.
Teleperformance is a team of 223,000 passionate people working to provide outstanding customer experience in 350 sites across 76 countries, utilizing 265 different languages and dialects. They are one of the world’s larger private sector employers, and a clear global leader in outsourced omnichannel customer experience management. They strive to attract and retain the best people and provide the best working environment, inspiring their worldwide teams, and ensuring that their employees are happy; happy employees mean happy customers, after all. In fact, Teleperformance has been named Best Workplace in Portugal, Best Employer in India, has earned Great Place To Work certifications in Mexico, Colombia, The Philippines, and Dominican Republic, and has won the 2018 Competitive Strategy and Leadership Award for Global Security and Compliance in the Contact Center Outsourcing Industry from Frost & Sullivan. Those awards are all just this year’s awards, and that isn’t even a comprehensive list!
For four decades, Teleperformance has been connecting the biggest and most respected brands with their customers through customer care, technical support, customer acquisition, digital solutions and analytics, back-office, and other specialized services. They also look to aid those in need and benefit the world as a whole through three programs: Citizen of the World, Citizen of the Planet, and The Global Compact. Citizen of the World was established to help the world’s most vulnerable infants and children meet basic survival needs and ultimately reach their individual potential. Citizen of the Planet is a global corporate initiative intended to minimize negative environmental impacts by acting in a sustainable manner, tracking and minimizing overall carbon footprint, and reducing energy consumption, paper use, water use, and waste generation. The Global Compact is a United Nations policy initiative meant to align businesses with human rights, labor, environment, and anti-corruption principles. Teleperformance became an active participant in this initiative in 2011.
It’s amazing to see the kind of work that Teleperformance does, both in customer care and in caring for the world. Thank you for sharing your expertise with us. If you would like to meet some of the trusted professionals from Teleperformance, join us at Re-Imagine Customer Care in Salt Lake City this October.