SOCAP is a member-driven association committed to advancing customer care and engagement at all levels of business and represents a dynamic, collaborative community of best-in-class customer care experts across all industries. In order to achieve our goal of building community, curating content, and delivering industry insights to advance customer care and engagement, we arrange workshops, webinars, and conferences throughout the year. None of these events would be possible without presentations and exhibits from some amazing companies. As we approach our annual fall conference, this year titled “Re-Imagine Customer Care”, we would like to turn the spotlight on those exhibitors and thank them for sharing with us.

In The Chat (ITC) is an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers. They use training and go-to-market assistance to empower their clients, allowing them to become trusted advisors while increasing profitability. They are privately funded and backed by a team with over 100 years of combined experience in customer service, strategy, and technology.

ITC knows that corporations are constantly looking for ways to improve how they build customer relationships and position their brands. The solution is to digitize the contact center industry and enable support through a variety of channels. This allows for flexibility for the company and convenience of service-on-the-go for customers. They focus on the benefits of channel consolidation, including improved experiences for agents and customers, and increased efficiency.

We are very grateful to have the support of such a focused company. Thank you, In The Chat, for sharing your expertise with us. If you would like to meet some of the quality professionals from In The Chat, join us at Re-Imagine Customer Care in Salt Lake City this October.