SOCAP is a member-driven association committed to advancing customer care and engagement at all levels of business and represents a dynamic, collaborative community of best-in-class customer care experts across all industries. In order to achieve our goal of building community, curating content, and delivering industry insights to advance customer care and engagement, we arrange workshops, webinars, and conferences throughout the year. None of these events would be possible without presentations and exhibits from some amazing companies. As we approach our annual fall conference, this year titled “Re-Imagine Customer Care”, we would like to turn the spotlight on those exhibitors and thank them for sharing with us.

GM Voices has been the global leader in professionally-recorded voice technologies since 1985. With a worldwide network of voice actors, translators, and reviewers, they strive to give companies the best tools to tell their story in the marketplace. GM Voices offers services like IVR, auto attendant, call routing, and in-car GPS in hundreds of languages and dialects. They make it incredibly easy to have a brand-consistent voice that makes all of your caller experiences sound more friendly and pleasant.

GM Voices recognizes that complete customer satisfaction can’t be achieved unless the entire team shares the goal. To ensure that everyone is on the same page, they empower their team to make the decisions necessary to satisfy their customers, working hard while having fun in a positive, supportive environment. Their voice talent keeps standard recording schedules, so customers always know when their favorite voices are available, allowing for consistency across messaging, regardless of when updates are needed.

We are very grateful to have the support of such a reliable company. Thank you, GM Voices, for sharing your expertise with us. If you would like to meet some of the flexible professionals from GM Voices, join us at Re-Imagine Customer Care in Salt Lake City this October.