SOCAP is a member-driven association committed to advancing customer care and engagement at all levels of business and represents a dynamic, collaborative community of best-in-class customer care experts across all industries. In order to achieve our goal of building community, curating content, and delivering industry insights to advance customer care and engagement, we arrange workshops, webinars, and conferences throughout the year. None of these events would be possible without presentations and exhibits from some amazing companies. As we approach our annual fall conference, this year titled “Re-Imagine Customer Care”, we would like to turn the spotlight on those exhibitors and thank them for sharing with us.
Calabrio helps organizations unlock new value and drive growth by honing in on everyday interactions between people; one of those people just happens to be a seller, the other a buyer. They are delivering the ability to make every interaction engaging, insightful, and profitable by delivering technology and solutions that focus on the “human” part of “human interactions”. Calabrio ONE is a unified workforce optimization and employee engagement suite that includes call recording, quality management, workforce management, and advanced reporting to provide a single view of the customer, which improves the overall experience for both agents and customers.
Calabrio also believes in giving back. Their global locations, including Vancouver, London, Singapore, and Minnesota, participate in a wide range of initiatives. These initiatives include Entrepreneur House by Twin Cities Habitat for Humanity, employee-led donation drives during the holidays, and making charitable giving a cornerstone of their annual user conference.
We are very grateful to have the support of such a focused and generous company. Thank you, Calabrio, for sharing your expertise with us. If you would like to meet some of the quality professionals from Calabrio, join us at Re-Imagine Customer Care in Salt Lake City this October.