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So far Diana Tung has created 6 blog entries.
Self-described “Trend Curator” Rohit Bhargava is on a constant quest for what’s new and – most of all – what’s going to be influential in the years to come. At SOCAP's Re-imagine Customer Care Conference [...]
There are some fundamental questions facing the consumer care discipline that are not broadly understood from the consumer perspective. Most brand market research is not shareable beyond one company and is designed to support media, [...]
As the association representing thousands of vice presidents, directors, managers, and supervisors of customer care and consumer affairs for some of the world’s leading brands, SOCAP strives to provide the tools and professional resources to [...]
Want a taste of the types of topics that will be covered at Re-imagine? Take a look at this short video on AI and Cognitive Computing.
From acquisition to personalization, machine learning is impacting the customer care industry on a daily basis. Click on this infographic to see the big picture on how you can utilize it for your brands benefit.