Automotive Summit

Automotive Summit2018-09-27T20:50:07+00:00

Note: Agenda subject to change.

Wednesday, October 24

7:45am – 8:30am
Continental Breakfast and Welcome from Committee Chair, Mont Wright, Ford and Vice Chair, Rich Hart, BMW
Sponsored by Interactions

8:30am – 9:30am
Social Media:  The Journey, Where Does It End – Lisa Patterson, GM

9:30am – 12:30pm
Contact Center Operations: Peeling Back the Onion – Phil Perry, Ford Motor Company

12:30pm – 1:30pm
Sponsored by Morley Companies

1:30pm – 2:30pm
Executives – For Better or Worse – A Look at Customer Handling – Sheila Borchert, BMW

2:30pm – 3:30pm
Connected Car: Can You Hear Me Now? – Joann Heck, FCA US

3:30pm – 3:45pm

3:45pm – 5:00pm
Goodwill: Translation Please, Goodwill or Good Spending – Dawn Dameron, Volkswagon of America, Inc.

Summit Dinner
Sponsored by Stericycle Expert Solutions

Thursday, October 25

7:45am – 8:30am
Continental Breakfast
Sponsored by National Center for Dispute Settlement

8:30am – 10:30am
Arbitration/Dispute Resolution/Lemon Law Litigation – California, Is There Still Hope? – Mike Smith, Nissan North America Inc.

10:30am – 10:45am

10:45am – 12:00pm
I Have Something Good to Say! – Time to Brag

12:00pm – 1:00pm
Sponsored by Alta Resources

1:00pm – 2:00pm
Lessons Learned, Ideas for 2019 Summit

Automotive Summit ONLY







Automotive Summit AND Re-Imagine: SOCAP’s 2018 Customer Care Conference







Stay in the Heart of Salt Lake

 The Grand America Hotel opened in Salt Lake City in 2001, ushering in a new era of Western elegance. Built to welcome the world to the 2002 Winter Olympic Games, the 24-story hotel overlooks a beautifully landscaped, 10-acre footprint in the heart of downtown Salt Lake City.

See Rates and Reserve Your Stay
Re-imagine: SOCAP’s 2018 Customer Care Conference Cancellation Policy
Refunds for cancellations must be made in writing (via email to socap@socap.org) to the SOCAP National Office. A processing fee of $250 per registration will be charged on refunds received on or before September 14, 2018. No cancellations or refunds after September 14, 2018. Substitutions will be gladly accepted at no charge until September 14, 2018. A $175 fee per registration will be charged on any substitutions made after September 14, 2018. Registration transfers to future meetings will not be accepted.
Photography Notice
Be aware that by participating in Re-imagine: SOCAP’s 2018 Customer Care Conference, you are automatically authorizing the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs.