Highly engaging sessions, content focused on innovation, and hundreds of customer care professionals focused on driving excellence made Re-Imagine Customer Care 2018 a must-attend conference.
There was a wealth of content presented at Re-Imagine covering a wide range of the industry’s most pressing issues. Some sessions had innovation-focused content, like The Future Begins Now, which discussed the way that technology has forced nearly-constant generational changes, and the way that consumers are adapting to the use of Artificial Intelligence and chatbots. Some sessions, like Be A Bar Raiser: Upping Your Customer Service Team’s “Value Add”, focused on identifying ways of improving current practices to increase customer satisfaction. Various networking sessions throughout each day of the conference allowed attendees to learn from other professionals in their industries in addition to the numerous speakers and presenters.