Global brands today are driven by an integrated customer experience strategy that calls for an entire organization to exceed customer expectations at every touchpoint. The recent explosion of this transformational philosophy is being led by a dynamic and growing community of customer care professionals from diverse business functions and industries. Join us at Re-Imagine, the annual intersection of customer experience professionals, ideas, research and technologies that fuel this emerging discipline.
Powerful keynotes will call you to leadership. Brand professionals will lead learning forums with immediate practical application. Beyond the agenda—in sessions, workshops, and in conversation—members of this dynamic community will exchange business insights, time-tested principles, and personal examples of the new strategic role of customer care in the omni-channel enterprise.